Standard warranty covers the parts and labor for 90 days from the date of purchase unless otherwise specified. Product must be assembled as per the directions provided to you in this package. Customer is responsible for all shipping and handling cost associated with warranty replacement parts. Please include a copy of the packing list and a detailed letter explaining any trouble you may be experiencing when returning items to us for warranty related issues. Ship all warranty related returns to:
Body Action System
7850 Ruffner Ave
Van Nuys, CA 91406
Warranty covers replacement, correction, or refurbishing original product to a proper working condition and matching the level of aesthetic wear to that of product delivered to us for warranty repair. The BAS™ System will not be held responsible for any claims if the product is misassembled in any way, shape or form. Manufacturer’s warranty plus any extended warranty will be completely null and void if product is misassembled or misused or modified.
We will gladly accept any return within the 30 day trial period, provided the item is in new or like-new condition. You will need to contact our Customer Service Team here Contact Form to request an Return Authorization number (RA#). Please mark this number on the package when returning. ALL RETURNS ARE VERIFIED FOR RA#. Any package missing a RA# will be refused and returned to sender at sender’s expense. Packages containing expired RA#s may be refused and returned to sender at sender’s expense. Return packages must be post marked within seven (7) days of the RA# issue date. If merchandise is received after 15 days after the RA# is issued then merchandise will be subject to a 25% re-stocking fee of full purchase price. RETURNS RECEIVED 30 DAYS AFTER THE RA# ISSUE DATE MAY BE REFUSED AND RETURNED AT SENDER’S EXPENSE WITHOUT ANY REFUND. Refunds are issued after product is received and inspected. Refunds are not issued at time of issuance of return authorization.
RETURNS MUST HAVE A RETURN AUTHORIZATION NUMBER
This number can be obtained by sending an email to our Customer Service Team here Contact Form
ADDITIONAL RETURN TERMS AND CONDITIONS
- RETURN PERIOD: 30 days from the day product is delivered to customer
- All items must be returned in their original packaging along with any accessories, parts, and instruction manuals that were shipped with original order
- A Return Authorization number must be obtained in the 30 day return period as mentioned above
- Returns must be received at our facility within 15 days of the date a Return Authorization number is generated
- Shipping, handling and processing costs are non-refundable
- Customer is responsible for return shipping costs
- Allow up to 8 weeks for return to appear on credit card statement. If you do not see your return amount appear on your statement after 8 weeks, contact us here:Contact Form immediately before calling your credit card company.
Send all returns via a shipping method that can be tracked with a proof of delivery or confirmed (UPS/ FedEx / USPS Priority mail) to:
The BAS System
RA#______________ (Return Authorization Number)
7850 Ruffner Ave
Van Nuys, CA 91406
Along with your return please be sure to include the following:
a. Order number, Return Authorization number, Customer’s complete name, Address, Phone number and Email address along with original packing slip
b. Make sure Return Authorization number is visible on package. Packages received without visible Authorization Number may not be processed in a timely manner
c. A detailed explanation regarding your reason for returning the items
d. Information about whether you would like a refund or a replacement
We accept payment by Master Card, Visa or PayPal.
ORDER DELIVERY TIME
We make best efforts to ship orders to addresses in the Continental US within one week.
*These are estimated good faith dates and may vary in accordance with the volume of orders and volume of product being shipped. Shipping weeks may vary during “high volume days” such as holidays by up to two weeks earlier or two weeks later than estimated.
Customers will be responsible for all charges associated with shipping and handling on return/refuse postage. All refused packages will be assessed an automatic 25% re-stocking fee to reprocess refused packages once received. Refused packages will not automatically stop additional installment payments.
Initial shipping and handling charges are non-refundable. Returns must be visibly marked with a Returned Authorization number issued to original owner within 30 days of receipt of original purchased product. Returned Authorization number may be obtained by clicking here Contact Form. Refunds on authorized returned product will be processed within 30 days of receiving returns. Allow up to 8 weeks for return to appear on credit card statement. If you do not see your return amount appear on your statement after 8 weeks, contact us here: Contact Form immediately before calling your credit card company. Customer must provide proof of delivery that returned product was actually received by our returns facility. BAS Body Action System is not responsible for returns that arrived without a clearly visible Return Authorization number on all packaging.
CUSTOMER SERVICE HOURS: Monday to Friday 9:00 AM to 7:00 PM Pacific time