Support · Warranty
Warranty support.
Clear claim details make warranty help faster: order number, photos, part, and what happened.
Before you send a claim.
A better first message usually means a faster answer.
- Terms
Warranty terms.
Warranty coverage depends on the product, part, and order history. Keep your order number ready.
- Claims
Start with details.
Send photos, the order number, the affected part, and a short description of what happened.
Contact support - Parts
Replacement path.
Some wear parts are easier to replace directly through Equip. Support can help route edge cases.
Shop equip
Warranty questions.
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Do I need my order number?
It helps. Include it if you have it so support can verify the purchase faster.
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Can I buy replacement parts?
Yes. Start with the Equip page for replacement pads, T-Bars, and weight bags.
